1. Introduction

We want you to love what you ordered! If for any reason you're not completely satisfied with your purchase, we're here to help. Please review our refund and return policy to ensure a smooth process.

1. Returns

We accept returns on most items within 10 days of the delivery date. To be eligible for a return:

• The item must be unused, unworn, and in the same condition as you received it.
• The item must be in its original packaging, including all tags and labels.
• You must provide the original receipt or proof of purchase.

1. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

• Clearnance Sale items (clearance or discounted items marked as "final sale").
• Underwear, swimwear, or intimate apparel, for hygiene reasons.
• Gift cards, digital products, or any services purchased on the Site.

Please check product descriptions for any special return restrictions.

1. How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us: Send an email to support@fonders.in within 10 days of receiving your order. Please include your order number, item(s) you wish to return, and the reason for the return.
2. Return Authorization: We will send you a return authorization form or instructions on how to proceed with the return.
3. Shipping: Pack the item(s) securely in the original packaging, and ship them back to the address provided by our team. You are responsible for the cost of return shipping unless the item was defective or an error occurred on our part.
4. Return Address: A-304 Narayan Luxuria, Behind Narayan Shrusti, Umraj, Bharuch Gujarat-392015

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

1. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the return requirements. If everything is in order, we will issue a refund to your original payment method.

• Processing Time: Refunds are typically processed within 5-10 business days after receiving the returned items.
• Refund Amount: You will be refunded the full price of the item(s) minus the original shipping charges, unless the return is due to our error or the item was defective.
• Partial Refunds: If the returned item shows signs of wear, damage, or missing tags, we may offer a partial refund or deny the return.

1. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or style, please return the unwanted item for a refund and place a new order for the desired item.

1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [Your Contact Email] with your order number, photos of the defect/damage, and a description of the issue. We will provide you with a return label and a full refund or replacement at no additional cost.

1. Late or Missing Refunds

If you haven't received your refund after the processing time, please check your bank account and contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@fonders.in

1. Shipping Fees

Original shipping fees are non-refundable, unless the item was defective or damaged. Customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items.

1. International Returns

If you are returning an item from outside India, you may be required to pay for return shipping and any customs duties or taxes associated with the return. Please ensure that you follow the correct return procedure to avoid delays.